Contact Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a regulator or a support service. We publish research-based reviews of gambling sites not on GamStop — we do not operate any of them, hold funds, or have access to player accounts.
Email the editorial team
Write to [email protected]. One email address covers everything: corrections, feedback on a review, questions about how a bonus term works, partnership queries and press enquiries.
To get a useful reply first time, include:
- The page on augustinefriends.co.uk you are referring to, and the section or claim in question.
- The casino name, if your message concerns a specific operator.
- What you believe is wrong or unclear, and any evidence — a screenshot of the terms, a dated copy of the promotion, or the relevant clause.
- Whether you are happy for us to quote your message anonymously in an updated review.
We read everything. We cannot promise a reply to every message, and we do not give individual gambling advice, tips, predictions or account support.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct a factual error in a review, and date the correction | Access, unlock, verify or close your casino account |
| Explain how wagering requirements, cashout caps or KYC checks generally work | Release a withheld withdrawal or overturn a casino decision |
| Point you to the right complaints route for an overseas-licensed site | Act as an adjudicator, ombudsman or legal adviser |
| Record your experience with a listed operator and factor it into future research | Add you to, or remove you from, GAMSTOP |
| Answer questions about our ranking method and commercial arrangements | Recommend a site as safe, or promise any outcome from gambling |
How this site makes money
Some links to casinos on this site are commercial. If you open an account after following one, the publisher may receive a commission from the operator. You pay nothing extra, and commission does not buy a position in our lists. Ratings and rankings are set editorially, and a brand that pays us can still be marked down or dropped. If you think a specific placement looks inconsistent with what we have written about a brand, ask us — that is a fair question and we will answer it.
Reporting a problem with a listed casino
These are the operators currently at the top of our list, and the ones readers most often contact us about. Each write-up below states the headline offer as advertised, plus a limitation worth knowing before you get in touch with us or with the operator.
Betmica — our highest-rated listing, and the biggest headline number
Betmica sits first with an editorial rating of 10.0, largely because it is the most complete all-round package we have reviewed in this group: a broad slots library, live dealer tables and a sportsbook under one login. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins. Conditions matter more than the headline here: that figure is the maximum across a multi-part package, is released against qualifying deposits, and will carry wagering requirements, a maximum bet per spin while a bonus is active, an expiry window and a cap on what bonus winnings can be withdrawn. Read those terms on the operator's own promotions page before depositing.
Limitation: a percentage that large is only reachable by depositing heavily across several instalments, so the realistic value for a modest first deposit is a fraction of £5,700. Reader queries about Betmica most often concern bonus expiry and identity verification at first withdrawal.
Kikibet — GBP-friendly headline, heavy wagering to clear
Kikibet is here because it advertises in pounds and pitches at UK readers directly, with a 350% match up to £5,555 and 300 free spins. The spins are typically drip-fed over several days and restricted to named slots, which suits people who play in short sessions rather than one long one.
Limitation: the multiplier is the interesting part, not the ceiling, and free spin winnings are usually credited as bonus funds subject to the same playthrough. If you contact us about Kikibet, tell us which part of the package you are querying — the match, the spins or the cashout limit — because they often carry separate terms.
Betninja — a flatter, simpler offer
Betninja earns its place for the opposite reason to the two above: £1,000 bonus and 100 free spins for all new players is a plainer structure with fewer moving parts, which makes it easier to work out what you are signing up to. Stated in pounds, aimed at first-time depositors only.
Limitation: a smaller headline means less on the table if you are a higher-stakes player, and "all new players" still depends on eligibility, minimum deposit and country availability at the time you register. Verify it applies to your account before you fund it.
Others on our list
WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin also appear in our rankings. Several advertise in euros or dollars rather than pounds — WinnerIsland, Smash Casino, Nightluck, CoinPoker and Rivo among them — which means a currency conversion cost if you deposit from a GBP account. That is one of the most common things readers write to us about, and it is worth checking with your bank as well as the casino.
Money questions we get asked most
We do not process payments, so we cannot see your transaction. What we can do is explain the general shape of it so you know what to ask the operator.
- Cost to take part: there is no charge to read this site. At a casino, your cost is your deposit — minimum deposits commonly sit in the £10–£20 range, and a bonus that requires a qualifying deposit is never free money.
- Paying in: debit card and bank transfer are the mainstays for UK players; e-wallets and cryptocurrency are offered by some offshore operators. PayPal is rarely available at sites outside the UK licensing system — check before assuming. Credit cards cannot be used for gambling in Great Britain.
- Getting paid out: withdrawals usually go back to the method you deposited with. E-wallets and crypto tend to be quickest; card and bank payouts take longer, and many sites apply pending periods, daily, weekly or monthly withdrawal limits.
- Fees and conversion: operators may charge for certain withdrawal methods. If the account is held in euros or dollars, expect a conversion spread on the way in and again on the way out, plus any bank charge.
- Verification: expect KYC identity checks, and source-of-funds checks on larger or unusual amounts. Uploading documents early usually shortens the wait at the first withdrawal.
Complaints: the order to try things
- Contact the casino's own support — live chat or email — and keep a written record with times and dates.
- Escalate through the operator's formal complaints procedure if the first reply does not resolve it. Ask for the reference number.
- Take it to the licensing authority or the named alternative dispute resolution body in the site's terms. For offshore licences, such as those issued in Curaçao, the route and the likely outcome differ from a UK Gambling Commission complaint.
- Tell us what happened. We cannot force a resolution, but documented reader experiences feed into how we rate and rank sites.
One important distinction: sites without a Great Britain licence are not covered by UK Gambling Commission dispute rules, and GamStop self-exclusion does not reach them. If that matters to you, our guide to non GamStop casinos sets out what the differences mean in practice.
Who may use this site, and who should not
Content here is for adults aged 18 or over. Nothing on the site is an invitation to gamble, and gambling is not a way to make money or fix a financial problem. Casinos that accept British customers are not necessarily authorised to serve them — accepting deposits and holding a Great Britain licence are two different things, and the second is what brings UK Gambling Commission consumer protections and GamStop coverage with it.
If you are registered with GAMSTOP, your exclusion runs for the period you chose — six months, one year or five years — and it applies to gambling businesses licensed in Great Britain. Do not contact us asking how to get around it. If the urge to play through an exclusion is what brought you here, speak to GamCare on 0808 8020 133, free and confidential, or use the National Gambling Helpline. Blocking software and deposit or loss limits are covered on our responsible gambling page.
How we research what we publish
Our reviews are desk research, not play-testing: we read published terms and conditions, licence details, payment and withdrawal pages, and game lobbies, then compare what is advertised against what the small print actually says. Editorial ratings are our own judgement, not customer review scores, and advertised withdrawal speeds are quoted as claims, not verified results. Findings are dated because bonus terms and payment options change without notice — this page was last fact-checked on 26 September 2026 by Richard Booth. More on the people and method behind it is on our about page, and the rules covering your use of the site are in the terms and conditions.
Corrections and takedowns
If you represent an operator and believe we have described your terms inaccurately, email the same address with the clause you are disputing and a link to the live page showing it. We correct genuine errors and note the date of the change. We do not remove accurate criticism, and we do not accept payment to alter a rating or a review's conclusions.
Common questions about contacting us
How quickly will I hear back?
We aim to respond to enquiries within a few working days. Corrections backed by evidence tend to be handled fastest because there is less to establish.
Can you get my withdrawal released?
No. We have no relationship with your account and no authority over any operator. Go through the casino's complaints procedure first, then the licensing body or ADR service named in its terms.
Do you take phone calls?
Email only. It gives us a written record, which matters when a query involves specific bonus wording or a disputed term.
Will you review a casino I suggest?
Possibly. Send the site and what you think makes it worth covering. We decide what to review independently, and a suggestion is not a commitment to publish.
Can you help me self-exclude?
We cannot add or remove anyone from GAMSTOP or from an operator's own self-exclusion list. Those requests go to GAMSTOP or to the casino directly. For support, GamCare's National Gambling Helpline is available on 0808 8020 133.
Before you write
If your question is about how a bonus, payment method or verification check works in general, the answer may already be on the site — start with our main casino comparison and work down to the operator page. If it is about your own account, the operator is the only party who can act. If it is about our reporting, that is exactly what the inbox is for: [email protected].